Disaster Recovery Specialist
As a Disaster Recovery Specialist at the GS-1101-9/11, some of your typical work assignments may include:
Responding to a variety of customer inquiries, ranging from routine to complex, and providing detailed information to the public regarding federally declared disaster and SBA's disaster loan program. Preparing written responses to email inquiries received through SBA's disaster customer service mailbox. Assisting lower graded or new employees with responding to customer service inquiries received by telephone or email, Assisting borrowers with completion of their loan closing documents and answering questions regarding the loan closing and disbursement process. Accepting borrower payments using online payment processing tools. Using a variety of computer systems to research customer inquiries, record call activity and prepare appropriate forms and letters. IMPORTANT NOTES:
This is a Cadre position, which is a competitive service status position with a full-time seasonal work schedule. Although highly unlikely, depending on the level of disaster activity, you may be placed in a non-duty status if there is insufficient work. This would be extremely unusual and has not occurred in numerous years. Mandatory Overtime:
In order to respond quickly and efficiently to disaster survivors, substantial compensated overtime hours may be required during heightened disaster activity. Hours of work vary to support Customer Service Center hours of operation, which is generally open from 8:
00am until 9:
00pm EST, with potentially later hours during substantial disaster activity. Therefore, employees will be assigned shift work and shifts may change with little or no advanced notice. This position is also being announced under Delegated Examining Procedures, announcement # DE-19-067-CSC-10538237 Generally, time in Non-Pay status is not creditable towards the specialized experience requirement listed below. Federal status applicants must meet both Time-In-Grade AND experience requirements by the closing date of this announcement. However, if you have separated from the Federal Government for at least 52 weeks, you are not subject to the Time-in-Grade requirement. Time-In-Grade Requirement:
GS-09:
Must have held grade GS-07 for 52 weeks GS-11:
Must have held grade GS-09 for 52 weeks. You may qualify based on experience, education or a combination of both.
Experience:
To receive credit, you must indicate the month and year as well as the average hours worked per week for each employer. Average work hours must be stated on the resume to quantify each period of work experience or that experience will not be credited toward meeting the specialized experience requirement. You must address the specific specialized experience required for each grade level of this position on your resume or application or you will be rated Ineligible for that grade level. GS-09:
To qualify you must have at least 1 full year (52 weeks) of specialized experience equivalent in difficulty and complexity to the GS-07 level in the Federal service that has equipped you with the particular knowledge, skill, and ability to perform successfully in this position. This experience may have been gained in a Non-Federal service position. In addition, this Specialized Experience must demonstrate the following:
Communicating effectively both orally and in writing with various internal and external customers to accomplish program objectives and goals; Researching and responding to customer inquiries using analytical abilities and problem solving skills; and Providing financial information to customers or assisting customer with completing financial documents. GS-11:
To qualify you must have at least 1 full year (52 weeks) of specialized experience equivalent in difficulty and complexity to the GS-09 level in the Federal service that has equipped you with the particular knowledge, skill, and ability to perform successfully in this position. This experience may have been gained in a Non-Federal service position. In addition, this Specialized Experience must demonstrate the following:
Communicating effectively both orally and in writing with various internal and external customers to accomplish program objectives and goals; Researching and responding to customer inquiries using analytical abilities and problem solving skills; Explaining loan requirements and credit/lending concepts to a diverse audience; and Working with financial documents such as profit and loss statements, balance sheets, tax returns, financial statements, and schedule of liabilities. Additional Requirement:
In addition to the specialized experience stated above for the GS-09 and GS-11 levels, applicants must show proficiency with Microsoft Office programs, including Word.
Estimated Salary: $20 to $28 per hour based on qualifications.
Responding to a variety of customer inquiries, ranging from routine to complex, and providing detailed information to the public regarding federally declared disaster and SBA's disaster loan program. Preparing written responses to email inquiries received through SBA's disaster customer service mailbox. Assisting lower graded or new employees with responding to customer service inquiries received by telephone or email, Assisting borrowers with completion of their loan closing documents and answering questions regarding the loan closing and disbursement process. Accepting borrower payments using online payment processing tools. Using a variety of computer systems to research customer inquiries, record call activity and prepare appropriate forms and letters. IMPORTANT NOTES:
This is a Cadre position, which is a competitive service status position with a full-time seasonal work schedule. Although highly unlikely, depending on the level of disaster activity, you may be placed in a non-duty status if there is insufficient work. This would be extremely unusual and has not occurred in numerous years. Mandatory Overtime:
In order to respond quickly and efficiently to disaster survivors, substantial compensated overtime hours may be required during heightened disaster activity. Hours of work vary to support Customer Service Center hours of operation, which is generally open from 8:
00am until 9:
00pm EST, with potentially later hours during substantial disaster activity. Therefore, employees will be assigned shift work and shifts may change with little or no advanced notice. This position is also being announced under Delegated Examining Procedures, announcement # DE-19-067-CSC-10538237 Generally, time in Non-Pay status is not creditable towards the specialized experience requirement listed below. Federal status applicants must meet both Time-In-Grade AND experience requirements by the closing date of this announcement. However, if you have separated from the Federal Government for at least 52 weeks, you are not subject to the Time-in-Grade requirement. Time-In-Grade Requirement:
GS-09:
Must have held grade GS-07 for 52 weeks GS-11:
Must have held grade GS-09 for 52 weeks. You may qualify based on experience, education or a combination of both.
Experience:
To receive credit, you must indicate the month and year as well as the average hours worked per week for each employer. Average work hours must be stated on the resume to quantify each period of work experience or that experience will not be credited toward meeting the specialized experience requirement. You must address the specific specialized experience required for each grade level of this position on your resume or application or you will be rated Ineligible for that grade level. GS-09:
To qualify you must have at least 1 full year (52 weeks) of specialized experience equivalent in difficulty and complexity to the GS-07 level in the Federal service that has equipped you with the particular knowledge, skill, and ability to perform successfully in this position. This experience may have been gained in a Non-Federal service position. In addition, this Specialized Experience must demonstrate the following:
Communicating effectively both orally and in writing with various internal and external customers to accomplish program objectives and goals; Researching and responding to customer inquiries using analytical abilities and problem solving skills; and Providing financial information to customers or assisting customer with completing financial documents. GS-11:
To qualify you must have at least 1 full year (52 weeks) of specialized experience equivalent in difficulty and complexity to the GS-09 level in the Federal service that has equipped you with the particular knowledge, skill, and ability to perform successfully in this position. This experience may have been gained in a Non-Federal service position. In addition, this Specialized Experience must demonstrate the following:
Communicating effectively both orally and in writing with various internal and external customers to accomplish program objectives and goals; Researching and responding to customer inquiries using analytical abilities and problem solving skills; Explaining loan requirements and credit/lending concepts to a diverse audience; and Working with financial documents such as profit and loss statements, balance sheets, tax returns, financial statements, and schedule of liabilities. Additional Requirement:
In addition to the specialized experience stated above for the GS-09 and GS-11 levels, applicants must show proficiency with Microsoft Office programs, including Word.
- Department:
1101 General Business And Industry - Salary Range:
$55,851 to $87,851 per year
Estimated Salary: $20 to $28 per hour based on qualifications.
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